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According to the English Housing Survey 2024-25, damp and mould affects 7% of social properties, while related complaints account for around half of the Housing Ombudsman’s caseload. Awaab’s Law means social landlords in England are now legally obligated to respond to and fix these issues within strict timeframes – but late reporting of cases to landlords can make repairs harder than they need to be.
Inside Housing spoke to Zak Elley, user experience designer at home life safety specialist Aico, about why so many cases are reported late – and how early detection can be a game-changer.
Zak Elley
User experience designer, Aico
More about Zak Elley
01 What are the main causes of damp and mould?
02 Are there any common misconceptions about damp and mould, either from landlords or tenants?
03 Why do damp and mould issues often go unnoticed for so long?
04 What are the potential consequences of late detection?
05 How much of a difference can technology make in terms of detecting problems early?
06 Why is continuous monitoring so important?
07 Do you think Awaab’s Law will help push the sector towards a more proactive approach?
Sponsored by:
According to the English Housing Survey 2024-25, damp and mould affects 7% of social properties, while related complaints account for around half of the Housing Ombudsman’s caseload. Awaab’s Law means social landlords in England are now legally obligated to respond to and fix these issues within strict timeframes – but late reporting of cases to landlords can make repairs harder than they need to be.
Inside Housing spoke to Zak Elley, user experience designer at home life safety specialist Aico, about why so many cases are reported late – and how early detection can be a game-changer.
Zak Elley
User experience designer, Aico
More about Zak Elley
01 What are the main causes of damp and mould?
02 Are there any common misconceptions about damp and mould, either from landlords or tenants?
03 Why do damp and mould issues often go unnoticed for so long?
04 What are the potential consequences of late detection?
06 Why is continuous monitoring so important?
07 Do you think Awaab’s Law will help push the sector towards a more proactive approach?
05 How much of a difference can technology make in terms of detecting problems early?